A few weeks ago, drove thru with my lunch partner, when we got back to the office, my green chili cheese burger not only was missing the cheese, there was no meat. Saturday evening I drove thru just to get a drink. My co-worker drove away without receiving her order. A co-worker also went through the drive-thru this morning and told me while sitting at the window waiting for her order, the cashier was picking her nose and sticking her finger in her ears. No one working in that store would have eaten those fries if they had been given to them for free. Burrito was good but the fries looked as though they had been there since last night and were horrible. I drove through and bought a bfast burrito with fries this morning around 9:30. (I even sent a picture but I don't seem to have it on my computer now.) My lunch buddy and I keep vowing never to return again but there are so few places to get a quick lunch in our small town that we eventually go back, much to our dismay. In Aug of 2018, I sent a complaint in regard to the chicken in my wrap being absolutely raw, which Sonic responded to and I was given a free meal replacement. Since the manager, Cindy left it has been horrible. Someone really needs to get a grip on the Sonic in Trinidad, Colorado. We complained twice to their online form and only got back an automated response to take a survey where we couldn't even put in our specific complaint. Our latest debacle in Page took almost 25 minutes to get our food We typically get our food much faster than that at sit-down restaurants like Chilis and Macaroni Grill, for example. I would say we’ve averaged close to 15 minutes waiting, which is FAR too long for a fast food establishment, particularly when maybe ¼ of the stalls were occupied with cars, and 2-3 cars tops at the drive through. Compared to other fast food burger joints, Sonic has been much slower. I have also been very unhappy with the “speed” at which our orders have been processed. Mostly, it stuff like burgers where we requested no sauce, but the sauce was added anyway, or items missing from the order, such as French fries. On all three occasions, at three different locations, the staff had managed to get at least one of our orders wrong in a family of four, and our orders were not all that complicated. This is the third time I have ever eaten at a Sonic, and the third time I have been very disappointed with the service I have received. I have been going there since it opened but I will never step a foot in there again! Clean up the place!! Work on better management with leadership and someone that really cares about the place. The people that are hired there are young and they fool around. I was so upset that I wanted my money back and I will NEVER step another foot in that Sonic again! The store needs leadership and much much better management. I spent 1 hour and 5 minutes from start to finish and my son never got to eat. The thing is that they never corrected it. There were other customers complaining as well. I waited in the car for another 10 minutes and I went in finally. i was waiting for 25 minutes for the burger so I went around to the entrance and had my son go in to see what is going on. He said sorry and no problem let me go fix it. It was suppose to be ketcup only which it did indicated on the receipt. So I called the server back over before he went inside and told him that they did mess up the double cheeseburger. Once someone acknowledged that I was there I waited another 5 minutes to place the order. I am very disappointed and I feel I have given him more than enough time to make this right. I believe I should a the very least get the promised phone call about what was seen on the video cameras. It is now July 17th and I have not received any answrs, a phone call or an apology from the general manager and no reprerations have even attempted to be made for this hassle. I asked about it the next day and still got no answers and again gave my number to the attendant for a phone call. I'm unsure why they couldn't review the cameras right then so I could have been saved the hassle of having to worry, cancel my card and not being able to use my card for other purchases far dat. I had to cancel my card, on a holiday, and the manager on duty promised I would receive a phone call after they reviewed the cameras to see what happened. When I arrived at the window, my card was no where to be found. However, on July 4th I went through the drive thru and a team member brought my drink to my car in line and took my debit card. Usually I purchase at least 3 Route 44 drinks a day, and meals 2-3 times a week. I am a daily customer at the Sonic in Brownsboro, Texas.
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